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Web-based user interfaces
Supports several commonly used web browsers such as Internet Explorer, Google Chrome, Mozilla Firefox, and Apple Safari.
Provides an optimal viewing experience with Responsive web design.
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Receive customer request/complaint letter
Support multiple type of forms including over the counter, by mail, by fax, by phone, by email and via website.
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Record, preliminary classify and transfer the process
Recievers record the form into books. According to type of request cards, the module will automatically transfer the process according to established procedures.
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Process customer request/complaint
Support multiple type of settlement
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Create Outcome document
Support online draft with the following functions:
- Create documents from templates.
- Support attaching multiple relevant documents.
- Support collaboration in drafting.
- Automatically create new version and store old version after each adjustment.
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Checking and approval
Depending on the process, the system will transfer the settlement to inspect and approve. The system supports the setting of parallel processing, sequential with unlimited number of steps.
Intuitively shows approving process with incons indicating who has been, has and will handle the case.
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Tracking information, processing progress
Detailed records all the information processing.
Allocates authorities which can track, monitor processes, track overdue task, backlog for timely guidance.
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Reports and statistics
Provides detailed reports, statistics. Synthesis report, analyses each process, calculates the average processing time at each step in order to improve work processes to improve efficiency.
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Email Notifications
Sending notification via email when task is assigned. Everyday the system will also send notification via email for task due date and overdue task.
Every notification email at every step has different Subject and content.
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Set time limit for settlements
Sets time limit for settlements at each step of procedures to handle cases to ensure meeting the commnitment to customers/partners.
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Access Control Management
ACM only allows allowed employees to access. After each steps, the system will provide access right to the next employees who handled the task.
Supports assigned access right according to roles, titles. When operating, the system records information according to individual account.
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Workflow Management
Provides the ability to adjust and estalish procedures to handle tasks which meet the diversity when solving the case.
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Task Management
Helps managing tasks that are handled and need to be handled.
Provides To do list which is a set of tasks gathered into a single place. The list helps users in receiving and handling tasks.
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Tasks Status Indicators
Intuitively display the color describes the status of the assingned tasks, which helps distinguishing bettwen tasks that need to be handled now and tasks that need to be handled later.
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