The module Customer request/complaint management provides a comprehensive solution to manage the entire complaint, handling request and service request letters. The module helps business in modeling, implementing, monitoring, operating and improving processes to ensure efficiency.
The systems provides the ability to record and track all information, time, who handled throughout the settlement process to ensure employees are following policies and customers are satisfied with the results.
The module provides the following features and functions:
Supports several commonly used web browsers such as Internet Explorer, Google Chrome, Mozilla Firefox, and Apple Safari.
Provides an optimal viewing experience with Responsive web design.
Support multiple type of forms including over the counter, by mail, by fax, by phone, by email and via website.
Recievers record the form into books. According to type of request cards, the module will automatically transfer the process according to established procedures.
Support multiple type of settlement
Support online draft with the following functions:
Depending on the process, the system will transfer the settlement to inspect and approve. The system supports the setting of parallel processing, sequential with unlimited number of steps.
Intuitively shows approving process with incons indicating who has been, has and will handle the case.
Detailed records all the information processing.
Allocates authorities which can track, monitor processes, track overdue task, backlog for timely guidance.
Provides detailed reports, statistics. Synthesis report, analyses each process, calculates the average processing time at each step in order to improve work processes to improve efficiency.
Sending notification via email when task is assigned. Everyday the system will also send notification via email for task due date and overdue task.
Every notification email at every step has different Subject and content.
Sets time limit for settlements at each step of procedures to handle cases to ensure meeting the commnitment to customers/partners.
ACM only allows allowed employees to access. After each steps, the system will provide access right to the next employees who handled the task.
Supports assigned access right according to roles, titles. When operating, the system records information according to individual account.
Provides the ability to adjust and estalish procedures to handle tasks which meet the diversity when solving the case.
Helps managing tasks that are handled and need to be handled.
Provides To do list which is a set of tasks gathered into a single place. The list helps users in receiving and handling tasks.
Intuitively display the color describes the status of the assingned tasks, which helps distinguishing bettwen tasks that need to be handled now and tasks that need to be handled later.
Botanic Tower 312 Nguyen Thuong Hien, Ward 05, Phu Nhuan Dist, Ho Chi Minh City, Vietnam
57 Trung Hoa, Trung Yen Urban, Cau Giay District, Hanoi
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