Organizations and businesses can use Case Management for modeling, implementing, monitoring, operating and improving resolution processes.
Case files include the collection of information of customers/ partners, requested records, processing documets, reports that need to be manage to ensure compliance and audit.
The process of receiving and handling the case are as follows.
Case Management module has the following features:
Supports several commonly used web browsers such as Internet Explorer, Google Chrome, Mozilla Firefox, and Apple Safari
Provides an optimal viewing experience with Responsive web design.
Supports receiving directly at the counter, email, and via the website with electric form. Settlement date will automatically be set according to the type of record.
Supports establishing components required for each case, set of forms and documents that need to be completed in the process of solving the case.
Supports automatically saving and managing version to ensure compliance and audit.
Depending on the process, the system will transfer the settlement to inspect and approve. The system supports the setting of parallel processing, sequential with unlimited number of steps.
Intuitively shows approving process with incons indicating who has been, has and will handle the case.
Detailed records all the information processing.
Allocates authorities which can track, monitor processes, track overdue task, backlog for timely guidance.
Provides Management dashboard for performance metrics
Provides detailed reports, statistics. Synthesis report, analyses each process, calculates the average processing time at each step in order to improve work processes to improve efficiency.
Sending notification via email when task is assigned. Everyday the system will also send notification via email for task due date and overdue task.
Every notification email at every step has different Subject and content.
Sets time limit for settlements for each type of case.
Sets time limit for settlements at each step of procedures to handle cases to ensure meeting the commnitment to customers/partners.
ACM only allows allowed employees to access. After each steps, the system will provide access right to the next employees who handled the task.
Supports assigned access right according to roles. When operating, the system records information according to individual account.
Provides the ability to adjust and estalish procedures to handle tasks which meet the diversity when solving the case.
Helps managing tasks that are handled and need to be handled.
Provides To do list which is a set of tasks gathered into a single place. The list helps users in receiving and handling tasks.
Intuitively display the color describes the status of the assingned tasks, which helps distinguishing bettwen tasks that need to be handled now and tasks that need to be handled later.
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