Knowledge bases is a very effective method of building and providing handbook of technical knowledge, products and services, especially for staff responsible for supporting, counseling or call-center. By allowing posting questions and answers regarding the products, it will help consumer understand more about the products.
Furthermore, business can also create knowledge bases from recorded incidents such as complain letters from customers to create handbook for staffs reponsible for supporting cutomers.
Q/A section provides method to impart knowledge for employees. Other utilities such as feedback, rating, TagCloud will further enhance efficiency.
Botanic Tower 312 Nguyen Thuong Hien, Ward 05, Phu Nhuan Dist, Ho Chi Minh City, Vietnam
57 Trung Hoa, Trung Yen Urban, Cau Giay District, Hanoi
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