As mentioned in the previous article, due to the nature of the business model, current customer relationship management solutions are divided into two types: B2B and B2C CRM. In this article, we will only focus on B2B CRM or solutions that meet the characteristics of both types
Due to the complex, long-term sales processes and the primary partners/customers being other organizations/businesses, B2B companies require truly suitable solutions.
Here are the top 5 best B2B CRMs currently available.
VT CRM Solution by Vu Thao Technology
Developed to become a comprehensive customer relationship management solution, VT CRM provides an end-to-end solution comprising 7 sub-applications that help businesses monitor and manage the sales process from marketing to payment and post-sales support.
Another advantage of VT CRM B2B is that it offers businesses the tools to evaluate the sales experience and the customers at every touchpoint in their shopping journey. With this useful feature, the sales team can easily assess sales opportunities and accordingly allocate resources to increase revenue and profit for the business.
Understanding the difficulties businesses face during digital transformation, especially in finding solutions that match the characteristics and culture of the business, Vu Thao Technology has equipped VT CRM with the ability to integrate and connect with various software systems through APIs. Thus, data flow and internal processes within the enterprise can run smoothly, even without using the entire product ecosystem of the DPM Platform.
Using VT CRM will bring businesses benefits such as:
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Strengthening interactions with potential customers
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Increasing sales/revenue
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Integrating contract management and payments
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Optimizing the sales process
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Providing effective customer support services
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Making data-driven decisions easily
Salesforce CRM
Salesforce is one of the first names that come to mind when mentioning the most reputable CRM solutions today. With its ability to manage customer information based on cloud computing technology and multi-platform mobile applications, Salesforce CRM is trusted and used globally by businesses of all sizes.
The largest customer group of Salesforce is SMEs. Since it is built as a WebApp, businesses can immediately use Salesforce's CRM solution without investing heavily in computer equipment, VPS, or hosting for physical storage.
Zoho CRM
Zoho CRM is an efficient customer relationship management solution increasingly chosen by many businesses.
The advantage of Zoho CRM is its flexible access across multiple devices, user-friendliness, professional support team, and especially its suitability for SMEs due to its clear pricing policy with no additional costs during usage.
Like VT CRM, Zoho CRM also has the capability to integrate with up to 300 popular business applications such as G Suite (now Google Workplace), Microsoft 365, Mailchimp, Slack, Zendesk, etc.
Hubspot CRM
Hubspot CRM is the CRM software from Hubspot, a leading company in developing and selling software for marketing and sales globally. The main features of Hubspot CRM include:
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Automating sales processes and customer profile management.
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Supporting direct calls from CRM and organizing calls scientifically.
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Automating email marketing campaigns and evaluating the effectiveness of each campaign.
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Easily managing sales activities and the performance of the sales team.
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Smart reporting and statistics system thanks to synchronization with other Hubspot technology solutions.
BizCRM
As one of the toolsets for businesses to transform digitally in marketing and sales, BizCRM is a solution for businesses to optimally approach, communicate, and manage customer information, thereby enhancing revenue efficiency.
The benefits of using Bizfly's CRM software include:
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Absolute customer information security: BizCRM is a system with role-based access control, data encryption, and effective cloud storage.
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Integrating a marketing automation tool ecosystem: Besides the CRM solution, Bizfly also integrates marketing automation tools like chatbots, websites, and email marketing to optimize the business processes of the organization.
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Simple, easy-to-use features: Another highlight of Bizfly's CRM software is that its functions are simplified according to the type of business, making it easy for administrators to operate and use.
These are the top 5 CRM solutions currently chosen by many businesses in the Vietnamese market. Businesses should take great care and time to explore and research to find a suitable customer relationship management solution or contact Vu Thao Technology's consulting channels for specific and completely free advice on functionalities and accurate, fast pricing.
Vu Thao Technology is a company with over 20 years of experience providing the best digital transformation solutions in Vietnam, serving the top 200 large-scale customers such as Hoa Phat Group, Vietnam Airlines, Petrolimex, EVN Group, etc.
Digital transformation aims to optimize management and increase revenue, a journey with no end. Vu Thao will be a reliable partner to accompany your organization in the mission of promoting innovation and sustainable development through technology. Contact us for free consultation.